Special discounts on ChatGPT Personal & AI Tools →
AI Subscription
00.00 ৳

Replacement & Refund

HomeReplacement & Refund Policy

Accepted Payment Methods

Payments must be made through our verified channels: Binance Pay, USDT (BEP20), or local mobile banking (bKash, Nagad, Rocket in Bangladesh). If a refund is approved, it will be disbursed exclusively back to the original payment method and account used.

Product-Specific Warranty

Every product features its own specific warranty duration and coverage terms, which are explicitly stated on its individual product page. Replacement or refund claims are processed strictly according to those product-specific terms.

No Fixed Universal Warranty

There is no fixed or uniform warranty applicable across all products. Warranty periods vary depending on the provider, plan type (e.g. 7 days, 14 days, 1 month, or tenure-based), and whether the plan is personal or shared.

What we cover

  • The login or key never worked, or stopped working inside the specific warranty window designated on that product's page.
  • We delivered an incorrect product, wrong plan tier, or mismatched device limit.
  • Duplicate charge or payment verified for the same order due to a processing error.
  • The provider cancelled or deactivated the plan prematurely within the active warranty period without user violation.

What we cannot cover

  • Claims submitted after the product-specific warranty period specified on its product page has expired.
  • Account credentials, recovery details, email, or passwords were changed or modified by the user.
  • Device limits were exceeded or account details were shared beyond the product listing terms.
  • Issues caused by user device incompatibility, ISP bans, or unapproved third-party software/VPNs.
  • Change of mind after a functioning digital key or personal plan login has already been delivered and verified.

How to claim

1

Message us with Order ID

Send your order ID, payment transaction ID (TrxID / TxID), and issue details to [email protected] or directly via WhatsApp for fastest handling.

2

Warranty Verification

We verify your claim against the warranty window and terms specified on the exact product page at the time of your purchase.

3

Replacement First

If a functioning replacement key or account is available, we deliver the replacement promptly - usually within the same working day.

4

Refund if Unreplaceable

If a replacement cannot be provided, your payment is refunded within 3 to 7 working days directly to your original payment method (bKash, Nagad, Rocket, Binance Pay, or USDT BEP20).

Product-Specific Warranty

Always check the individual product page for exact warranty terms (no fixed universal duration).

Replacement Window

Same working day whenever backup credentials or replacement keys are available.

Approved Channels

Refunds disbursed strictly via the original channel (bKash, Nagad, Rocket, Binance Pay, USDT BEP20).

Experiencing an issue with your subscription?

Keep your order ID & TrxID ready and reach out to our WhatsApp support team.

Open a claim
Important Warranty Notice: Because warranty rules are product-dependent, please verify the warranty period and conditions shown on the specific product listing prior to purchasing. Replacement or refund requests submitted outside the product's specified warranty period or without verified payment through our five accepted methods cannot be processed.